Shipping Policy
1. Shipping to Relay Point: Mondial Relay
- Cost: 4.9€ in France
- Free Shipping on orders over 60€ in France
- Receive your parcel in 3-20 business days <For reference only>
2. Shipping to home: La poste Colissimo
- Cost: 6.9€ in France & Monaco <Refer to the table below for other countries>
- Free Shipping on orders over 90€ in France & 170€ in EU & 250€ Outside of EU
- Receive your parcel in 2-9 business days<For reference only>
| Zone A | 16€ |
| Zone B | 24€ |
| Zone C | 33€ |
ZONE B : Eastern European countries (outside the EU), Norway and Maghreb
ZONE C : Canada, USA, Russia, Near and Middle East
Please notice that we do not ship to overseas zones, include: Reunion, Guadeloupe, Martinique, Mayotte, French Guiana, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia and the TAAF.
The United Kingdom
Since the Brexit, the United Kingdom is no longer part of the EU, it's necessary to pay an additional tax of 3€ on the tariffs applied to Zone A and to make a customs declaration, as is the case for any shipment outside the EU.
3. Customs formalities:
-
Customs duties may incurred when sending parcels to countries outside the EU (also applies to the UK which has left the EU)
- We will make an online declaration on the official ”La Poste“ website and the amount of customs duties will be determined by the local country's customs authorities.
4. Once your order leaves us, you will receive an email containing a tracking number to check its progress.
- Shipping between 9am - 7pm Monday to Friday .
- Handmade pieces are made after the order is placed and shipped within 3 days.
- During sale, processing time takes a little longer than usual
- Cancellation accepted within 3 hours after making the purchase, please refer to return and refunds section for more details.